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Unlock Customer Success: Key Account Resolution Specialist
2 semanas atrás
As a Key Account Resolution Specialist, you will play a pivotal role in delivering exceptional customer service by resolving complex account, subscription, and billing issues across multiple channels.
Primary Responsibilities:- Provide timely and effective support to customers via phone, email, and chat, focusing on resolution, education, and customer satisfaction
- Manage intricate account, subscription, and billing scenarios, including adjustments and escalations
- Maintain comprehensive case documentation and consistently meet or exceed service-level goals and key performance indicators (KPIs)
- Collaborate with cross-functional teams, including Sales, Billing, Operations, and Product, to deliver high-quality outcomes
- Identify trends, product gaps, and process inefficiencies and share feedback with internal teams
- Promote Docusign solutions through consultative conversations and product education
- Contribute to a strong team culture and support operational excellence through peer collaboration
- Bachelor's degree or equivalent work experience
- 2+ years of experience in customer service, sales support, or subscription support roles
- Experience with Software as a Service (SaaS) platforms and tools
- Fluent in Portuguese and English
As a valued member of our team, you will have opportunities for growth and development, along with a competitive compensation package and benefits.
Others:Join us in our commitment to delivering exceptional customer experiences and driving business success.
