Service Sales Contract Specialist
2 semanas atrás
Job Summary:
Cepheid is seeking a highly skilled Service Sales Contract Analyst to join our team in Brazil. As a key member of our Customer Care department, you will be responsible for managing all service contracts in Brazil, ensuring compliance with regulatory requirements, and providing exceptional customer service.
Key Responsibilities:
- Manage and maintain all service contracts in Brazil, ensuring timely execution and compliance with company policies and regulations.
- Collaborate with Service Sales Specialists and customers to negotiate and finalize contracts, ensuring customer satisfaction and company goals are met.
- Process purchase orders for service contracts, including service calls, preventative maintenance events, and service contract quotations.
- Review and share contract documentation with all parties involved, ensuring accuracy and completeness.
- Work closely with the Brazil Senior Regional Service Manager to ensure seamless contract management and customer satisfaction.
Requirements:
- Bachelor's degree in a related field.
- Minimum 1+ years of experience in a fast-paced Customer Service, Field Service Support, or Sales Admin role in the Medical Device industry or high-volume manufacturing environment.
- Portuguese fluency (written and spoken) and intermediate English and Spanish (written and spoken) required.
Preferred Qualifications:
- Good working knowledge of MS Office.
- Experience with ERP/CRM systems (SAP, Salesforce).
- Excellent customer relationship management skills, including phone and email communication.
Cepheid offers a comprehensive benefits package, including flexible remote work arrangements, career growth opportunities, and a commitment to diversity and inclusion. If you are a motivated and detail-oriented professional with a passion for customer service and contract management, we encourage you to apply for this exciting opportunity.
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