Client Services Associate
4 semanas atrás
TransPerfect is a global leader in the language services and technology industry, offering a wide range of services to help international brands and organizations communicate effectively with their customers and partners.
Job SummaryWe are seeking a highly motivated and organized Client Services Associate to join our team in Sao Paulo. The successful candidate will be responsible for providing exceptional support to our clients, managing and coordinating the completion of all language projects, and ensuring timely and accurate delivery of high-quality results.
Key Responsibilities- Respond to client requests for new project initiatives through our centralized technology platform
- Collaborate with the production team to assess the scope of work and produce cost and timeline estimates for translation projects
- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and produce high-quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with internal regulations, processes, and procedures in line with ISO standards
- Bachelor's degree
- Excellent written and verbal English communication skills
- Exceptional problem-solving and analytical skills
- Customer service and/or project management experience
- Strong organizational skills, attention to detail, and the ability to multi-task
- Working knowledge of MS Office
- Ability to prioritize and schedule tasks and work in a team environment
At TransPerfect, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and other perks. We also provide opportunities for career growth and development, and encourage our employees to have a continuous dialogue with management about growth opportunities throughout their tenure with the company.
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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