Client Services Associate
3 semanas atrás
About the Role:
As a Client Services Associate at TransPerfect, you will be responsible for serving as the first point of contact for existing clients, managing and coordinating the completion of all language projects. You will respond to client requests for new project initiatives, collaborate with the production team to assess the scope of work, and ensure that projects are completed on time and within budget.
Key Responsibilities:
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables
Requirements:
- Bachelor's degree
- Excellent written and verbal English communication skills
- Exceptional problem-solving and analytical skills
- Customer service and/or project management experience
- Strong organizational skills, attention to detail, and the ability to multi-task
- Working knowledge of MS Office
- Ability to prioritize and schedule tasks and work in a team environment
About Us:
At TransPerfect, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. We also provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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