Reporting Specialist

3 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Adp, Inc. Tempo inteiro
About the Role

We are seeking a skilled Reporting Consultant to join our team at ADP, Inc. As a Reporting Consultant, you will play a critical role in providing exceptional service to our clients by creating important reports that meet their business needs.

Key Responsibilities
  • Call Handling: Utilize best practices for handling calls to provide excellent service to our clients.
  • Subject Matter Expert: Address requests from internal teams and external clients using ADP Reporting products.
  • Time Management: Ensure adherence to the schedule outlined by Workforce Management and meet established call metrics.
  • Relationship Building: Manage strong, healthy relationships with clients and internal partners to ensure expectations are clearly defined and met.
  • Problem-Solving: Collaborate with internal support teams to help solve client requests and maintain client requests within our record management system.
Requirements
  • Bilingual: Fluency in French and English.
  • Aptitude to Learn: Ability to learn new software applications.
  • Strong Influencing Skills: Interpersonal skills, organizational skills, and attention to detail.
  • Communication: Strong written and oral communication skills.
What You'll Love About Working Here
  • Mental Health and Well-being: We prioritize our associates' mental health and well-being.
  • Giving Back: We are committed to generating a lasting, positive impact on the communities we serve.
  • Knowledge and Growth: Ongoing training and development opportunities, as well as a tuition reimbursement program.
  • Innovation and Problem-Solving: Shape the future of work with people you like.
  • Work-Life Balance: Flexibility to integrate work into your everyday life.
  • Global Opportunities: Exciting new networking opportunities abound with operations around the world.
  • Belonging: Join one of our Business Resource Groups to connect with networks and allies who share common interests and experiences.

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