Customer Service Representative

2 semanas atrás


Belém, Pará, Brasil beBeeSupport Tempo inteiro US$37.380 - US$39.700

Job Overview

This role involves assisting customers with TurboTax products and tax return software. As a key member of our team, you will be responsible for answering customer inquiries, providing technical support, and empathizing with customers to drive innovation and deliver exceptional service.

Main Responsibilities:

  • Respond to customer inquiries about TurboTax products and tax return software in a timely and professional manner.
  • Offer assistance with downloading, logging in, getting started, importing documents, printing, and filing, as well as basic tax questions.
  • Collaborate with a Subject Matter Expert (SME) on live calls and partner with a Marketplace Performance Specialist for advocacy.

Required Skills and Qualifications:

  • No specific accounting background is required; enthusiastic individuals who are eager to learn and help customers are encouraged to apply.
  • Strong communication skills are essential for articulating solutions clearly and empathetically.
  • The ability to understand and empathize with customers while driving innovation and delivering top-notch service is crucial.

Benefits:

  • Flexible scheduling options available between 8am EST and 12am midnight EST daily.
  • A minimum of 20 hours per week is required.


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