
Customer Service Representative
2 semanas atrás
Job Overview
This role involves assisting customers with TurboTax products and tax return software. As a key member of our team, you will be responsible for answering customer inquiries, providing technical support, and empathizing with customers to drive innovation and deliver exceptional service.
Main Responsibilities:
- Respond to customer inquiries about TurboTax products and tax return software in a timely and professional manner.
- Offer assistance with downloading, logging in, getting started, importing documents, printing, and filing, as well as basic tax questions.
- Collaborate with a Subject Matter Expert (SME) on live calls and partner with a Marketplace Performance Specialist for advocacy.
Required Skills and Qualifications:
- No specific accounting background is required; enthusiastic individuals who are eager to learn and help customers are encouraged to apply.
- Strong communication skills are essential for articulating solutions clearly and empathetically.
- The ability to understand and empathize with customers while driving innovation and delivering top-notch service is crucial.
Benefits:
- Flexible scheduling options available between 8am EST and 12am midnight EST daily.
- A minimum of 20 hours per week is required.
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