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1 dia atrás
Job Title: Cloud Support Specialist
About the RoleWe are seeking a seasoned professional with expertise in Oracle ERP Cloud, specifically in Procurement, Payables, Expenses, and Tax modules.
- Provide functional support for Oracle ERP Cloud modules, including Procurement, Payables, Expenses, and Tax.
- Resolve quality tickets within the agreed SLA, collaborating with suppliers and internal teams.
- Support monthly closing processes across multiple regions (LATAM, USA, APAC).
- Conduct quarterly regression testing on the SaaS platform.
- Meet monthly and quarterly compliance requirements (SOX), providing evidence and documentation.
- Lead operational best practices using ServiceNow, GitLab, and ITIL frameworks.
- Collaborate with Oracle project and engineering teams to ensure efficient deliveries and integrations.
- Influence team culture positively and promote quality standards.
- Manage and escalate risks and issues with agility and clarity.
Deep knowledge of Oracle Cloud configurations in mentioned modules is essential. Experience with electronic document capture and integration with EDICOM or Syncro is also required.
- Brazilian tax configuration and local legislation experience is necessary.
- Oracle locations for Brazil and LACLS reports knowledge is crucial.
- Experience with BIP, PL/SQL, Web Services (SOAP/REST), FBDI, and ADFDi is required.
- Clear communication, written and verbal, in English is mandatory.
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