
Global Incident Management Expert
Há 6 dias
Be a strategic leader who can detect incidents, carry out investigations and deliver high-quality results. As the Monitoring Support Team Lead, you will lead the local monitoring team in Sao Paulo to deliver consistent, high-quality services.
The team is responsible for centralizing incident monitoring, detection and initial response across all relevant systems. Our mission is to ensure business continuity and protect customer experience by proactively managing incidents.
You will perform various tasks such as monitoring multiple business systems, detecting incidents across multiple service dependencies, working on shifts and responding swiftly to incidents.
Key Responsibilities:-
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