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IT Support Specialist
2 meses atrás
About the Role:
Crimson Education is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for ensuring the smooth operation of our IT systems and providing exceptional support to our global workforce.
Key Responsibilities:
- Manage and configure IT systems to ensure optimal performance and efficiency
- Provide front-line support for all IT-related issues, including hardware and software troubleshooting
- Monitor and respond to IT support requests in a timely and professional manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and guides to support user self-service
Requirements:
- 2+ years of experience in IT systems management and support
- Strong knowledge of cloud-hosted productivity suites (e.g. GSuite, Office 365)
- Excellent written and verbal communication skills
- Demonstrated diagnostic and problem-solving skills
- Customer service focus and ability to work in a fast-paced environment
What We Offer:
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package