Innovative Experience Leader

Há 6 dias

São Paulo, São Paulo, Brasil beBeeDesigner Tempo inteiro US$80.000 - US$110.000
Role Summary

This is a transformative opportunity to shape the future of e-commerce and digital experience. As a Strategic Experience Designer, you will lead the creation of innovative solutions that bring a forward-looking vision to the consumer journey.


You will be responsible for designing end-to-end user experiences, balancing usability, empathy, and business goals. This role requires collaboration with cross-functional teams to ensure seamless integration across digital channels and consistent brand experiences.


Key Responsibilities

  • Lead the redesign of the end-to-end user journey, incorporating user feedback and data-driven insights.

  • Collaborate with commercial design squads to ensure brand initiatives contribute to revenue growth.

  • Design branded content experiences, including inspirational pages, tutorials, product usage tips, reviews, lifestyle content, and support flows.

  • Ensure consistency across all digital brand channels: e-commerce, CRM, social media, customer service, and other platforms.

  • Improve post-sale and support experiences, including delivery tracking, returns, customer assistance, and issue resolution.

  • Use data and user feedback to continuously evolve experiences and flows.


Requirements

  • Bachelor's degree in Design or related field.

  • Solid background as an Experience or Service Designer in digital environments with diverse stakeholders.

  • Experience with D2C, omnichannel, or digital transformation projects.

  • Familiarity with e-commerce, digital content, design systems, and service channels.

  • Strong systems thinking and ability to balance user experience with performance and conversion goals.

  • Proficient in tools like Figma, Notion, Jira, Maze, Hotjar, GA, etc.

  • Advanced English; Spanish is a plus.

  • Willingness to travel (once a month).


Benefits

  • Flexible work hours/hybrid work environment;

  • Discounts on Electrolux products and services;

  • Profit share bonus;

  • Extended maternity leave (6 months) and paternity leave (4 weeks);

  • Insurance policy plan;

  • Extensive learning opportunities and flexible career path.

We invest in our employees' development and offer opportunities for growth.

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