SAP Customer Experience Onboarding Advisor

Há 20 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeOnboarding Tempo inteiro R$822.000 - R$1.054.000

Customer Experience Onboarding Specialist

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This is an exciting opportunity to join our team as a Customer Experience Onboarding Specialist. As a key member of our customer experience team, you will play a vital role in ensuring the smooth onboarding and adoption of our SAP Customer Experience solutions portfolio.

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About the Role:

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  • You will be responsible for orchestrating the customer onboarding journey, from signature to successful go live, ensuring the delivery of best practices guidance and enablement to our customers.">
  • Manage a portfolio of accounts, overseeing customer onboarding, implementation, and adoption needs, assisting them to meet their objectives.">
  • Plan, manage, and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation.">
  • Introduce customers to key resources and set onboarding delivery expectations.">
  • Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.">
  • Collaborate on the development of customer-facing collaterals/best practices in alignment with other stakeholders inside and outside the direct team.">
  • Lead enablement planning in alignment with the customer's business goals and identified needs.">
  • Provide communication and status updates to internal and external stakeholders.">
  • Advise on go-live planning approach.">
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Requirements:

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  • Strong ability to organize, prioritize, and execute.">
  • Capability to adapt to changes and to meet a demanding workload.">
  • Must be able to maintain a positive, solutions-oriented, and professional manner throughout.">
  • Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the organization.">
  • Ambition to acquire knowledge of our SAP Customer Experience solutions and processes and be able to communicate and demonstrate their value to our customers.">
  • Able to develop an

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