Director of Regional Operations

2 semanas atrás

Fortaleza, Ceará, Brasil beBeeLeadership Tempo inteiro R$80.000 - R$140.000

We are seeking a seasoned operations leader to oversee the daily activities of our regional teams. This is an exciting opportunity for a highly motivated and organized individual to drive operational excellence and contribute to the success of our organization.

Job Description

The Operations Head will be responsible for managing a team of 50+ personnel, including 3-4 Team Leaders and Heads. Key responsibilities include:

  • Developing and implementing operational systems and structures to ensure seamless day-to-day operations
  • Creating and setting up key performance indicators (KPIs) and motivational schemes to drive team performance
  • Conducting regular quality assessments and analytics to identify areas for improvement
  • Managing budgets and working towards cost-efficiency

The ideal candidate will have experience in sales, contact center, and customer support, as well as proficiency in English and Portuguese. We offer a collaborative work environment, competitive compensation, flexible work schedule, and opportunities for professional growth and development.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven experience in managing large teams and driving operational efficiency
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to adapt to changing priorities and deadlines
Benefits

We offer a comprehensive benefits package, including:

  • Global collaboration opportunities with a diverse international team
  • Competitive salary and benefits package
  • Flexible work schedule to suit your productivity and lifestyle
  • Opportunities for professional growth and development
Next Steps

The hiring process will involve several stages, including:

  • HR interview
  • Case study with LX Lead
  • Test task
  • Test task presentation to LX Lead
  • Gathering recommendations
  • Offer extension

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