Customer Support Director

2 semanas atrás

Fortaleza, Ceará, Brasil beBeeSupport Tempo inteiro US$60.000 - US$90.000
Customer Support Director

About Us:

We specialize in delivering high-quality customer service and business funding solutions in the US. Our goal is to provide exceptional experiences for individuals and businesses seeking financial growth.

Responsibilities:

  • Lead daily customer support operations, ensuring timely and effective resolutions.
  • Develop and implement customer support policies, procedures, and standards to guarantee consistent client satisfaction.
  • Train, mentor, and support customer support representatives to meet or exceed client expectations.
  • Address escalated client concerns and provide timely solutions to resolve issues.
  • Monitor key performance metrics (response times, resolution rates, client satisfaction) and prepare regular performance reports.
  • Collaborate with sales, marketing, and operations teams to ensure seamless client journeys.

Qualifications:

  • Minimum 3 years of experience in a customer support leadership or management role.
  • Proven ability to manage teams and handle client calls with professionalism.
  • Excellent communication skills required; bilingual English/Spanish preferred.
  • Strong leadership, coaching, and team management skills.
  • Ability to analyze data and use metrics to improve performance.
  • Proficiency with customer support tools, CRMs, and project management platforms.
  • Problem-solving mindset and ability to handle high-pressure situations calmly.

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