Process Excellence Specialist, Amazon Customer Experience System

2 semanas atrás


Brás Amazon Logistica do Brasil Tempo inteiro
About the Role

Amazon Logistica do Brasil is seeking a highly skilled Process Excellence Specialist to join the Amazon Customer Experience System (ACES) team. As a key member of this team, you will be responsible for driving process improvements and ensuring operational excellence across our delivery station network.

Key Responsibilities
  • Develop and implement process improvement initiatives to drive customer experience and performance excellence
  • Collaborate with cross-functional teams to establish and maintain global benchmarks for operational performance
  • Design and implement audit mechanisms to ensure adherence to standard work processes
  • Lead the development of training programs to ensure leaders and associates have the necessary skills to implement and maintain standard work processes
About the Team

The Amazon Customer Excellence System (ACES) team is responsible for driving process excellence and continuous improvement across Amazon Logistica do Brasil's delivery station network. We are a dynamic and collaborative team that is passionate about delivering exceptional customer experiences.

Requirements
  • Bachelor's Degree in Engineering, Manufacturing, or related field
  • Prior experience as a Process Engineer, Operations Auditor, or Continuous Improvement Specialist
  • Experience using data and metrics to drive improvements
  • Lean Six Sigma Certification
  • Excellent verbal and written communication skills (English and Portuguese)
Preferred Qualifications
  • Prior experience documenting and communicating complex cross-functional projects to business stakeholders
  • Project Management Professional certification
  • Six Sigma Black Belt certification
  • Prior experience in the logistics industry


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