Strategic Relationships Professional
1 dia atrás
We are seeking a highly skilled Strategic Relationships Professional to join our Legal team in São Paulo.
This role involves managing and coordinating high-risk/complexity guest cases, ensuring minimal negative impact on customer loyalty, brand, and finances. The ideal candidate will have expertise in handling sensitive situations, such as legal issues, government requests, and social media concerns.
- Manage high-risk complexity guest cases to minimize negative impact on customer loyalty, brand, and finances.
- Coordinate case resolution through collaboration with internal departments.
- Deliver exceptional customer service and experience by providing timely, efficient, and professional support.
- Analyze data to identify areas for improvement and supply feedback to optimize processes.
- Execute operational plans under general supervision and guidance, setting daily objectives and targets.
To succeed in this role, you must possess:
- Advanced English, Portuguese, and Spanish language skills.
- Commercial awareness and understanding of the business's potential impact (media exposure, bad publicity on social media).
This position offers opportunities for growth and development, working closely with experienced colleagues to drive improvements and deliver exceptional results.
About UsThis company is dedicated to providing top-notch services, and we're looking for like-minded individuals to join our team.
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