IT Service Desk Expert
Há 6 dias
Unlock a fulfilling career as an IT Service Desk Expert.
About the RoleAs an integral part of our team, you will be responsible for:
- Ticket Management: Receive, prioritize, and manage service desk tickets using industry-leading tools.
- Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems. You may guide users through problem-solving steps or escalate issues to higher support levels when necessary.
- User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries.
- Documentation: Maintain detailed documentation of issues and solutions.
- Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with established service level agreements (SLAs).
Advanced proficiency in customer service, technical expertise in laptop/desktop operations, MS Office, and cloud-based platforms is highly desirable. Familiarity with ServiceNow, MS Teams, and customer service principles is also advantageous.
BenefitsBy joining our organization, you will gain opportunities for professional growth and development, collaborate with a diverse team, and contribute to our mission of delivering exceptional IT services.
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