IT Service Desk Specialist
Há 3 dias
Transform your career with a role that drives meaningful impact in IT services.
We're passionate about creating a culture of limitless learning and growth, where professionals thrive.
This is an exceptional opportunity to join a dynamic team as a Service Desk Analyst.
Your responsibilities will include:
- Ticket Management: Receive, prioritize, and manage service desk tickets using industry-leading tools like ServiceNow.
- Troubleshooting and Issue Resolution: Diagnose and troubleshoot complex hardware, software, and network problems.
- User Support and Guidance: Provide expert support to users, helping them navigate system issues, access requests, password resets, and other general IT inquiries.
- Documentation: Maintain accurate and detailed documentation of issues and solutions.
- Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with SLAs.
For this role, you should possess advanced or fluent Spanish skills, along with experience in customer service, laptop/desktop (Windows), O365, and ServiceNow.
Desirable skills include MS Office, Teams, Servicenow, and customer service.
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