IT Service Delivery Expert

Há 3 dias

Londrina, Paraná, Brasil beBeeSupport Tempo inteiro R$65.000 - R$110.000

Transform your career in the world of IT with this exciting opportunity. We believe that people make a difference and foster a culture of unlimited learning with opportunities for growth and development.

As an IT Support Specialist, you will be part of a collaborative environment where you can expand your ideas using the right tools to contribute to our success.

Key responsibilities include:

  • Ticket Management: Receive, prioritize, and manage service desk tickets using software solutions.
  • Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems, guiding users through problem-solving steps or escalating issues as necessary.
  • User Support and Guidance: Provide direct support to users on system issues, access requests, password resets, and other general IT inquiries.
  • Documentation: Maintain detailed documentation of issues and solutions.
  • Monitoring and Reporting: Monitor service desk activity, tracking open vs. closed tickets and ensuring compliance with service level agreements (SLAs).

Additionally, we value candidates who stand out for advanced language skills, customer service experience, and proficiency in Microsoft Office, Teams, and O365.

We offer a range of benefits including health insurance, dental plan, life insurance, transportation vouchers, meal/food voucher, childcare assistance, and more.

At our organization, we promote an inclusive culture, respecting individuality and working towards equity for all. We are committed to diversity and inclusion, offering equal opportunities to all candidates regardless of socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or any others.

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