Senior IT Service Delivery Specialist

1 semana atrás


Londrina, Paraná, Brasil beBeeSupport Tempo inteiro R$49.000 - R$73.000

Technical Support Professionals play a pivotal role in delivering exceptional service and resolving technical issues. As a Technical Support Coordinator, you will lead our team in managing service calls, generating metrics, and implementing improvements.

Key Responsibilities:
  • Coordinate the call center team and evaluate their performance to ensure seamless customer interactions.
  • Manage service calls efficiently, generate actionable metrics, and drive continuous improvement initiatives.

Requirements:

  • Bachelor's Degree in Information Technology or Computer Science is required for this position.
  • A strong foundation in Office suite tools (Excel), Microsoft 365, Sharepoint, basic programming languages, and SQL database management is essential.

You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. We strive to create an inclusive work environment where everyone feels valued and empowered to contribute their best work.



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