IT Technical Support Specialist

Há 4 dias

Londrina, Paraná, Brasil beBeeCareer Tempo inteiro R$46.000 - R$74.000
Service Desk Analyst

We are looking for a skilled and dedicated individual to join our team as a Service Desk Analyst. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.

  • Ticket Management: Receive, prioritize, and manage service desk tickets using industry-leading software.
  • Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems, working closely with users to resolve issues efficiently.
  • User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries.
  • Documentation: Maintain detailed documentation of issues, solutions, and user interactions.
  • Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with SLAs.
Requirements
  • Advanced Spanish language skills, both spoken and written.
  • Proficiency in laptop/desktop (Windows) operations, O365, and ServiceNow platforms.
  • Desirable Skills: MS Office, Teams, ServiceNow, and customer service experience.
What We Offer
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • Psychological assistance through TCS Cares
  • Reimbursement of Certifications
  • Free access to the TCS Learning Portal
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – referral program
  • Xcelerate – Free Mentoring Career Platform

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