Support Team Lead

Há 5 dias


Londrina, Paraná, Brasil beBeeTechnical Tempo inteiro R$72.000 - R$108.000

As a Technical Support Coordinator, you will lead our team to deliver exceptional service and resolve technical issues efficiently.

Your responsibilities will include coordinating the support team, evaluating performance, and ensuring timely and accurate customer service every day.

You will have full control over all activities performed by support employees, manage service calls, generate metrics for improvement, and possess expertise in Office suite tools, including Excel, Microsoft 365, SharePoint, basic programming languages, and SQL database knowledge.

To succeed in this role, you should hold a Bachelor's Degree in Information Technology, Computer Science, or a relevant field.

Key Responsibilities:
  • Coordinating the call center team
  • Evaluating performance
  • Ensuring timely and accurate customer service
  • Managing service calls
  • Generating metrics for improvement
  • Possessing expertise in Office suite tools

Requirements:

Hold a Bachelor's Degree in Information Technology, Computer Science, or a relevant field.

Passionate about delivering excellent technical support and driving team performance.

Skills:

Office suite tools (Excel, Microsoft 365, SharePoint)

Basic programming languages

SQL database knowledge



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