Documentation Expert

Join our team of technical experts to create high-quality documentation for our products and services.

We are seeking a highly skilled Technical Author to lead the documentation efforts of our engineering teams. As a Technical Author, you will play a crucial role in developing documentation that serves the needs of our product users, embracing the principles of a leading documentation framework.

Your primary responsibility will be to collaborate with our engineering teams to develop documentation that is accurate, clear, and concise. You will also work closely with our documentation practice team to establish documentation as a first-class engineering discipline.

This is an excellent opportunity to join a dynamic team of technical experts and contribute to the long-term success of our projects. If you have a passion for creating high-quality documentation and a strong understanding of software development contexts, we encourage you to apply for this role.

• Create, maintain and improve software documentation
• Work with engineering team members to help them make effective documentation contributions
• Influence the development of our products as an expert user who has important opinions about their function and design
• Engage with user communities to ensure that our documentation meets their needs
• Encourage and support community engagement in and contribution to documentation
• Help standardize the structure, presentation, style and language of content across our products
• Collaborate with documentation peers to advance the state of the art in documentation at our company
• Challenge and advance documentation understanding and best-practice as part of a disciplinary team

What we are looking for in you:

• Cares deeply about functional written communication
• Is a technical writer with a programmer's mindset or a programmer with a record of producing excellent documentation
• Has a record of community engagement in open-source software, documentation, research or other disciplines
• Is sympathetic to the needs and challenges of open-source software and its communities
• Demonstrates technical curiosity and is fascinated by software technology and its challenges
• Has demonstrable documentation skills, insight and enthusiasm
• Has experience of software development contexts including Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
• Has excellent written and verbal communication skills
• Holds a BSc/BA degree or equivalent
• Is able to travel twice a year for up to two weeks for events

Nice-to-have skills:

• Deep technical domain knowledge
• Open-source community leadership and management
• User-experience, interaction or visual design

What we offer:

• A distributed work environment with regular team sprints in person
• A personal learning and development budget of USD 2,000 per year
• An annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• An Employee Assistance Programme
• The opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long haul company events

About us:

We are a pioneering tech firm at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud. We recruit on a global basis and set a very high standard for people joining the company.

We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at our company have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.