Customer Service Representative

2 semanas atrás


Belém, Pará, Brasil beBeePlumbing Tempo inteiro US$34.560 - US$43.040
We are seeking a skilled and organized Call Taker/Dispatcher to join our team. This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You will be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.Key Responsibilities:
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  • Answer incoming calls with professionalism and care.
  • Schedule service appointments accurately using our CRM system.
  • Dispatch technicians based on location, job type, and availability.
  • Maintain real-time communication with field staff.
  • Update job statuses and customer records.
  • Assist in resolving scheduling issues or customer concerns.
  • Support overall customer satisfaction and operational efficiency.
Requirements:
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  • Prior experience in the plumbing or home service industry is preferred.
  • Familiarity with ServiceTitan (our customer relationship management software) is highly suggested – training will be provided.
  • Strong organizational and communication skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Detail-oriented and customer-service focused.
  • Friendly, professional attitude and a willingness to learn.
Benefits:
  • ">
  • Competitive hourly pay ($20-$26/hour).
  • 401(k).
  • Career growth opportunities within a respected service brand.


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