
Customer Service Representative
2 semanas atrás
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- Answer incoming calls with professionalism and care.
- Schedule service appointments accurately using our CRM system.
- Dispatch technicians based on location, job type, and availability.
- Maintain real-time communication with field staff.
- Update job statuses and customer records.
- Assist in resolving scheduling issues or customer concerns.
- Support overall customer satisfaction and operational efficiency.
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- Prior experience in the plumbing or home service industry is preferred.
- Familiarity with ServiceTitan (our customer relationship management software) is highly suggested – training will be provided.
- Strong organizational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Detail-oriented and customer-service focused.
- Friendly, professional attitude and a willingness to learn.
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- Competitive hourly pay ($20-$26/hour).
- 401(k).
- Career growth opportunities within a respected service brand.
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