Customer Financial Portfolio Manager

Há 4 dias

Região Geográfica Intermediária de São Paulo, Brasil beBeeFinancial Tempo inteiro R$40.500 - R$82.250
Job Overview

We're seeking a diligent and skilled professional to fill the role of Customer Financial Services Representative - Credit Controller.

This position plays a pivotal part in our organization, working closely with customers to resolve outstanding issues and manage collections portfolios effectively.

About the Position
  • Maintain strong relationships with customers through exceptional service delivery.
  • Be accountable for managing sizable collections portfolios and meeting specific targets related to aging receivables.
  • Process payments, reconcile transactions, issue tax certificates, credits, and customer refunds, as well as handle write-offs.
  • Collaborate with internal teams, including Sales, Contracts, Installations, and Billing, to resolve complex issues efficiently.
Key Responsibilities
  • Provide prompt and courteous service to customers, ensuring their needs are met and expectations exceeded.
  • Analyze and resolve complex issues related to accounts receivable, credits, and collections.
  • Collaborate with cross-functional teams to drive business growth and improvement initiatives.
  • Develop and implement effective strategies to improve collection rates and minimize losses.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Ability to multitask, troubleshoot, and solve complex problems using multiple system interfaces.
  • Flexibility to adapt to changing priorities and deadlines.
  • Exceptional communication and interpersonal skills.
  • Excellent analytical and problem-solving skills.
  • Ability to work collaboratively with team members and stakeholders.
  • Fluency in English.
  • Spanish is a plus.
  • Advanced Excel skills.
PREFERRED QUALIFICATIONS
  • Minimum 2 years of recent and relevant experience in accounting operations, corporate collections, and/or accounts receivable.
  • Proven ability to successfully manage large-scale account portfolios.
  • Previous experience in customer-facing roles.
  • Knowledge of SAP.
  • Interest in finance and accounting.

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