Delivery Operations Quality Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil Lalamove Tempo inteiro

About Lalamove


Lalamove is a leading logistics technology company that connects drivers and customers worldwide. With millions of users, we strive to provide fast and simple delivery solutions.


Established in 2013, our innovative approach has made us a pioneer in the industry. Our mission is to be synonymous with delivery and positively impact local communities globally.



New Opportunity: Quality and Fraud Prevention Coordinator


We are seeking an experienced professional to join our DriverOps team as a Quality and Fraud Prevention Coordinator. This role plays a crucial part in strengthening our operations and ensuring high-quality service delivery.



Main Responsibilities



  • Quality Policy Development: Create, review, and implement quality policies and procedures to maintain operational standards.
  • Quality Indicators and Analysis: Establish key performance indicators (KPIs) to measure service quality and identify areas for improvement.
  • Fraud Prevention Management: Develop strategies to prevent fraud, monitor suspicious activities, and conduct internal investigations when necessary.
  • Team Training and Development: Coordinate training programs for operational teams and drivers on best practices, safety, and compliance.
  • Cross-Departmental Collaboration: Work closely with operations, customer service, IT, and legal teams to implement quality and fraud prevention policies effectively.


Requirements



  • Advanced English Skills
  • Proficient Excel Skills
  • Leadership Experience
  • Strong Communication Skills
  • Previous Leadership Roles in Operations, Quality, or Fraud Prevention
  • Experience in Delivery Platforms/Ride-hailing
  • Knowledge of Quality Control Processes and Risk Management


What We Offer


Lalamove provides a competitive salary of $60,000 - $80,000 per annum, depending on experience. This role offers opportunities for career growth, professional development, and collaboration with a global team.



Contact Information


Please visit our website for more information about this opportunity.



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