Senior Operations Manager – LATAM

Há 8 horas

Salvador, Bahia, Brasil beBeeOperations Tempo inteiro US$80.000 - US$123.000
Job Description

We are seeking a seasoned operations leader to spearhead our LATAM region. The ideal candidate will have a strong track record in managing and scaling IT teams, with a proven ability to drive operational excellence and foster high-performing teams.

The successful candidate will be responsible for overseeing all LATAM resources, ensuring productivity and quality, and managing the employee lifecycle including hiring, onboarding, HR compliance, and performance management.

They will also be expected to monitor attrition rates and implement proactive retention strategies, drive employee satisfaction through engagement programs, career development, and structured feedback channels, and provide credible oversight in technical discussions with clients.

Additionally, they will build and maintain strong relationships with key stakeholders and customers across LATAM, act as the primary liaison for client needs, service delivery, and customer success, and represent the company at local and regional events, forums, and client meetings.

Key Responsibilities
  • Manage and scale tech operations and delivery teams.
  • Ensure alignment between business objectives and technical delivery.
  • Provide credible oversight in technical discussions with clients.
  • Build and maintain strong relationships with key stakeholders and customers across LATAM.
  • Act as the primary liaison for client needs, service delivery, and customer success.
Required Skills and Qualifications

The ideal candidate will possess:

  • A minimum of 8–12 years of experience in senior leadership or country management, preferably in the IT/Consulting sector.
  • Proven success in leading teams, driving workforce planning, employee engagement, HR processes, and HR compliance, with measurable improvement in retention.
  • Demonstrated ability to set up, scale, and manage IT/Tech teams.
  • Strong track record in building trusted relationships with clients, partners, and internal stakeholders.
  • Ability to translate business objectives into actionable operational and delivery plans, while ensuring compliance and efficiency.
  • Fluency in English (written and spoken) is required; Spanish and Portuguese proficiency are strong advantages.
Benefits

This role offers:

  • A strategic leadership position with direct impact on our LATAM operations.
  • Competitive remuneration (salary only).
  • Opportunity to work within a global and fast-growing organization.
  • Friendly, supportive, positive, and professional team of experts.
  • Multicultural and diverse environment.
  • Full-time employment.
  • Remote work conditions.

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