CX Performance Specialist

Há 2 dias

São Paulo, São Paulo, Brasil Gympass Tempo inteiro
About the Role

We are seeking a highly skilled CX Performance Specialist to join our CX Global team in São Paulo. As a key member of our team, you will be responsible for monitoring the overall performance of customer experience operations across all business units and countries.

Key Responsibilities
  • Prepare and present weekly performance meetings to executives, providing clear and objective insights into customer experience metrics.
  • Monitor OKRs and KPIs, identifying areas for improvement and developing action plans to address them.
  • Work closely with the FP&A team to ensure accurate forecasting and budgeting.
  • Conduct studies and analysis to inform executive decision-making on customer experience operations.
  • Collaborate with cross-functional teams to drive business outcomes and improve customer experience.
Requirements
  • Proven experience in contact center operations, with a strong understanding of key metrics and performance indicators.
  • Advanced English skills, with the ability to communicate complex ideas clearly and effectively.
  • Experience with business intelligence tools, such as Excel and Google Sheets, to analyze and present data insights.
  • Bachelor's degree in a relevant field, such as business or operations management.
What We Offer

We are a wellness company that prioritizes the health and wellbeing of our employees. Our flexible program allows you to customize your benefits to suit your needs, including:

  • Health, dental, and life insurance.
  • Flexible work arrangements, including hybrid and remote work options.
  • A home office stipend and monthly flexible work allowance.
  • Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
  • Paid time off, including vacations, birthdays, and parental leave.

We are committed to creating a diverse and inclusive work environment, where everyone feels valued and supported. If you are passionate about customer experience and have a strong analytical mindset, we encourage you to apply for this exciting opportunity.

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