Customer Support Operations Manager

Há 5 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$870.000 - R$1.143.000
Job Overview

The Technical Customer Support Manager plays a pivotal role in the customer care journey. Ensuring seamless delivery of initial support, this individual oversees the daily activities of the Tier 1 Technical Support Team.

Key Responsibilities
  • Hiring and training Associates to drive successful troubleshooting and escalation.
  • Mentoring team members to resolve customer inquiries related to Cepheid Xpert Assays, GeneXpert Systems, and Software.
Requirements

Effective management skills are essential for this position. A strong ability to hire, train, and mentor is required to ensure seamless delivery of support services.

Benefits

This role offers opportunities for career growth and professional development in a dynamic environment.

About the Role

This position requires a high degree of autonomy and the ability to work independently. The ideal candidate will have excellent communication and problem-solving skills.

  • Customer Operations Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil SITA Tempo inteiro

    Join to apply for the Customer Operations Manager role at SITAJoin to apply for the Customer Operations Manager role at SITAGet AI-powered advice on this job and more exclusive features.OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the...

  • Customer Care Operations Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro US$60.000 - US$90.000

    Job Title: Operations ManagerWe are a leading technology company dedicated to delivering exceptional customer experiences. Our vision is to empower customers with smarter technology that enhances their lives.As an Operations Manager, you will be responsible for overseeing the customer care operations in Brazil, ensuring seamless post-purchase experiences for...

  • Support Operations Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$9.500 - R$12.500

    Job Description">As a Support Service Manager, you will play a critical role in delivering exceptional customer support services to our customers.About the RoleThis is a key position within our customer-facing team. You will work closely with internal teams, including Technical Account Managers, Customer Engineering, Sales, Customer Success, and Adobe...

  • Customer Experience and Operations Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeCollections Tempo inteiro R$1.800.000 - R$2.200.000

    Job OverviewThe Customer Experience and Collections Manager plays a pivotal role in driving customer support and collections excellence. This leader oversees the development and implementation of policies, procedures, and recovery strategies to ensure seamless customer interactions and efficient collections operations.

  • Customer Operations Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil SITA Tempo inteiro

    **Overview**:**WELCOME TO SITA**:- We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.- You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

  • Customer Operations Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil SITA Switzerland Sarl Tempo inteiro

    Overview:**WELCOME TO SITA**:We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their...

  • Salesforce Customer Support Operations Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$100.000 - R$120.000

    Customer Support Operations ManagerWe are revolutionizing business travel by transforming how companies and their teams experience the process.MissionOptimize Case Management Processes: Redesign, implement, and continuously improve workflows to reduce backlogs and resolution times.Lead Service Cloud Enhancements: Configure and maintain complex screen flows,...

  • Operations Director

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeOperational Tempo inteiro R$180.000 - R$250.000

    Senior Operations ManagerWe are seeking an experienced Senior Operations Manager to lead our operational teams, focusing on customer support and other departments. The ideal candidate will have a proven track record of developing efficient operational processes, ensuring stable performance in the region.

  • Customer Support Operations Leader

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$100.000 - R$150.000

    We are seeking a results-driven leader to oversee our customer support operations in LATAM. Job DescriptionThis is an opportunity to shape our customer experience in one of the most dynamic, fast-growing markets in dental technology, with a direct impact on our customers, partners, and business success. As the Customer Experience Manager – LATAM , you will...

  • Customer Operations Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil SITA Switzerland Sarl Tempo inteiro US$90.000 - US$120.000 por ano

    Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...