
Salesforce Customer Support Operations Specialist
Há 5 dias
We are revolutionizing business travel by transforming how companies and their teams experience the process.
Mission- Optimize Case Management Processes: Redesign, implement, and continuously improve workflows to reduce backlogs and resolution times.
- Lead Service Cloud Enhancements: Configure and maintain complex screen flows, Omni-Channel routing, and knowledge management to enable efficient customer support operations.
- Collaborate Across Teams: Translate business needs into scalable Salesforce solutions that enhance the customer experience.
- Maintain Data Integrity: Monitor platform performance, ensure data accuracy, manage upgrades, and uphold security best practices.
- Foster Data-Driven Decisions: Build reports, dashboards, and actionable insights to give leadership visibility into case trends, team performance, and customer satisfaction drivers.
We seek an experienced Salesforce professional with 3+ years of background in Service Cloud to join our organization. The ideal candidate will have expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes.
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