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Java Support Professional

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São Paulo, São Paulo, Brasil beBeeExpert Tempo inteiro R$90.000 - R$120.000
Senior Java Support Expert

We are a leading software and digital transformation firm focused on technology innovation with a team of experts, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our mission is to create solutions for clients in LATAM and the United States.

You will collaborate on various projects, industries, and business sectors, working with diverse technologies and top-tier professionals. You will contribute to our business success and that of our clients by participating in our projects with access to disruptive startups and global brands.

The ideal candidate has a unique combination of technical experience, curiosity, logical and analytical mindset, proactivity, ownership, and a passion for teamwork.

Responsibilities
  • Investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams.
  • Provide mentorship and guidance to junior team members to ensure successful issue resolution.
  • Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
  • Automate manual processes to increase efficiency and reduce risk.
  • Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
  • Work closely with the engineering team to drive the resolution of client issues.
  • Participate in on-call rotations and respond to incidents as needed.
  • Continuously improve processes and systems to increase reliability and reduce risk.
  • Influence and suggest improvements on the roadmap for enhancing the client experience, focusing on portfolio analytics.
Qualifications
  • Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug tooling.
  • Must have a basic knowledge of UI and API integration.
  • Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
  • Must be willing to execute on support issues while also building out the function and automating the resolution of repeat issues.
  • Advanced English.
Benefits
  • Paid vacation days.
  • Meal allowance.
  • Health insurance.
  • Life insurance.
  • This is a remote position, but you must be based in Brazil.
Additional Information
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: IT Services and IT Consulting.