Rider Delivery Excellence Specialist

Há 15 horas

São Paulo, São Paulo, Brasil beBeeDataAnalyst Tempo inteiro R$800.000 - R$1.000.000
Quality Score System Expert

Lead the daily operation and maintenance of our quality score system, monitoring metrics and resolving issues promptly.

  • Optimize the calculation model based on business development and rider feedback to enhance fairness and effectiveness.
Advanced Data Analysis

Conduct in-depth analysis of quality score-related data to identify key factors influencing rider delivery quality.

  • Provide data support for optimizing the quality score system and developing incentive strategies through analysis.
Strategic Incentive Design

Design and execute diverse rider incentive strategies based on the score system.

  • Ensure that incentive strategies effectively improve rider delivery quality, reduce cancellation and rejection rates, and enhance user satisfaction.
Cross-Functional Collaboration

Work closely with product, technology, customer service, and other departments to promote the quality score system development and optimization.

  • Ensure the score system integration with other company systems improves overall operational efficiency.
Risk Management and Compliance

Monitor the operation of the quality score system and address potential risks, such as malicious score manipulation and cheating.

  • Develop effective risk response measures to ensure the fairness and impartiality of the score system.
Quality Score Promotion and Training

Responsible for promoting quality score rules to riders, answering rider questions, and improving riders' understanding and recognition of the score system.

  • Proactively communicate with riders to ensure a seamless experience.
Requirements
  • Bachelor's degree or above, preferably in statistics, mathematics, computer science, or a related field.
  • Minimum 3 years of experience in data analysis or operations, with expertise in the food delivery, e-commerce, or logistics industries preferred.
  • Familiarity with data analysis tools such as SQL, with strong data processing and analysis skills.
  • Strong logical thinking and problem-solving skills, with the ability to identify problems from complex data and propose solutions.
  • Excellent communication and coordination skills, with the ability to collaborate effectively with different departments.
  • In-depth understanding of the rider ecosystem and delivery business, with the ability to think from the rider's perspective.
  • Ability to work under pressure and execute tasks efficiently.

  • Delivery Operations Excellence Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$60.000 - R$90.000

    Job OverviewWe are seeking a skilled delivery operations specialist to enhance our team's performance.Key Responsibilities:Identify and address end-to-end rider experience pain points, aiming to improve resolution efficiency.Develop and implement closed-loop mechanisms for delivery issues to elevate rider satisfaction.Establish a framework for collecting...

  • Delivery Excellence Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeExcellence Tempo inteiro R$100.000 - R$150.000

    Delivery Excellence SpecialistWe are seeking a highly skilled Delivery Excellence Specialist to join our team. The ideal candidate will have expertise in designing and implementing delivery quality KPI models that drive partner performance.The successful candidate will be responsible for analyzing and monitoring partners' performance, optimizing the KPI...

  • Delivering Excellence in Rider Experience

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeRiderQuality Tempo inteiro R$40.000 - R$80.000

    Rider Delivery Quality SpecialistEnhance delivery quality and user satisfaction by developing, implementing, and maintaining an efficient quality score system. Collaborate with cross-functional teams to integrate the score system with company operations.

  • Delivery Excellence Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$95.160 - R$143.290

    Logistics Operations Manager Role Overview">The successful candidate will be responsible for managing logistics operations, ensuring timely and efficient delivery of goods to customers. This includes developing strategies to improve rider performance, reducing cancellations and rejections, and enhancing the overall delivery experience.">Key responsibilities...

  • Delivery Rider Position

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeMotorcycle Tempo inteiro R$26.000 - R$48.888

    Motorcycle Delivery Rider Job DescriptionWe are seeking a skilled professional to join our delivery team as a Motorcycle Delivery Rider.The ideal candidate will have the ability to navigate through various areas and deliver goods to customers in a timely manner.

  • Delivery Rider

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeSkill Tempo inteiro R$32.000 - R$48.000

    Job Title: Delivery RiderYou will be responsible for performing small pickups and delivering products to customers following established routes.Key responsibilities include:

  • Pathfinder Delivery Rider

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro R$18.000 - R$28.000

    Delivering Success as a Delivery RiderWe are seeking an entry-level, full-time Delivery Rider to join our services team. This role involves purchasing necessary products and materials according to company guidelines.Purchasing required goods and materials in accordance with established protocols.Ensuring timely delivery of products to customers at designated...

  • Delivering Excellence as a Rider

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro R$35.278 - R$45.293

    Job Opportunity:We are seeking a Delivery Rider to fill a vacant position in our operations.

  • Supply Chain Excellence Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeIncentivization Tempo inteiro R$70.000 - R$90.000

    Job Title:"Supply Chain Excellence Manager"Description:The role of Supply Chain Excellence Manager is to oversee the delivery process, ensuring that riders provide high-quality service. Key responsibilities include incentivizing riders to improve delivery quality through positive guidance measures, such as establishing a scoring incentive system.Key...

  • Rider Delivery Performance Improvement Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$80.000 - R$122.000

    The Role of Rider Quality Score Operations Expert Job Description: As a key member of our operations department, you will play a crucial role in optimizing and maintaining the quality score system. You will be responsible for monitoring various metrics and resolving potential issues promptly. Your expertise in data analysis tools such as SQL will help...