
Operations Excellence Manager
Há 3 dias
This senior-level position plays a pivotal role in delivering exceptional customer experiences and operational excellence. The ideal candidate will oversee day-to-day customer operations, manage relationships with external partners, and drive efficiency in service delivery.
Key Responsibilities- Lead and manage relationships with BPO partners and SAC agencies.
- Ensure seamless communication and issue escalation between internal teams and external partners.
- Monitor and report on key performance indicators, including average tickets, resolution times, and escalations.
- Build and deliver operational reports to stakeholders.
- Collaborate with internal teams to continuously improve customer support processes.
- 5+ years of experience in customer experience and operations.
- Proven experience managing BPO relationships and SAC agencies.
- Strong background in reporting and data analysis.
- Excellent problem-solving, communication, and stakeholder management skills.
This is an exciting opportunity for a motivated professional to join our team in Sao Paulo and contribute to our mission of unlocking small and medium businesses' potential.
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Operations Excellence Manager
1 dia atrás
São Paulo, São Paulo, Brasil beBeeoperations Tempo inteiro R$90.000 - R$120.000Operations Excellence ManagerWe are seeking a skilled and motivated Operations Excellence Manager to join our team.
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Financial Operations Manager
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Payroll Excellence Manager
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