Human Resources Operations Specialist

Há 2 dias

Brasília, Distrito Federal, Brasil H.B. Fuller Tempo inteiro
Job Title: Human Resources Operations Specialist

Job Summary:

The Human Resources Operations Specialist plays a critical role in supporting the employee journey from hire to retire. This position works cross-functionally within the HR Shared Services team to support HR centers of excellence programs.

Key Responsibilities:Employee Lifecycle / Process and Program Administration
  • Maintain accurate and up-to-date information in HR systems to ensure data integrity and compliance.
  • Initiate and review all core HCM business processes, including offer letters and Workday changes.
  • Manage the onboarding process for new employees, including preparation of documentation and communication with HR Partners.
  • Responsible for maintaining updated data on terminated and active employees, contractors, and interns.
  • Request, verify, and control applications for admission, changes in function, and approval of dismissed collaborators.
  • Administer relocation, tuition reimbursement, and complementary benefit programs for locations in Brazil.
  • Collaborate with the payroll team, including document regularization, updating data in the system, and coordination of union and collective payments.
  • Process requests and purchase orders, payment of HR service invoices, and placement of orders and maintenance of contracts.
  • Manage digital and physical employee files, including responding to information requests and managing documents related to benefits, contracts, and other legal requirements.
  • Coordinate the submission of monthly updates to the Training Analyst to revise job descriptions, training records, schedules, and the competency matrix for audits.
Employee Inquiry Support
  • Respond accurately and timely to employee inquiries about HR policies, programs, processes, and services.
  • Work with subject matter experts and escalate complex issues as needed.
  • Identify inconsistencies or absence of information in the knowledge base to answer employee questions.
  • Ensure HR policies and procedures are consistently applied and comply with legal and regulatory requirements.
Requirements:
  • Bachelor's degree completed.
  • 1-2 years of experience in an HR service center.
  • Microsoft tools proficiency, including Excel and Word.
  • Ability to do high-volume work accurately and timely.
  • Fully proficient English level (written and speaking).
  • Experience working with highly confidential, sensitive information.
  • Ability to work independently and as part of a team, highly organized and detail-oriented with the ability to manage multiple tasks and priorities efficiently and effectively.
  • Strong problem-solving skills, with the ability to independently identify and resolve issues, selecting from several alternatives in a timely manner, escalating appropriately.
  • Strong interpersonal, communication, and customer service skills.
  • High initiative with demonstrated accountability and responsibility for independent judgment and successful outcomes.
Preferred Qualifications:
  • Experience with SAP.
  • 1 year of Workday and case management experience.
  • Experience with ticketing systems.

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