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2 meses atrás
About AIG
AIG is a leading global insurance organization with a 100-year legacy of providing innovative solutions to customers in over 80 countries.
Our Business
Our General Insurance division offers a broad range of products to customers through a diversified, multichannel distribution network.
The Role
This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will focus on supporting and servicing all lines of Business across Consumer and Commercial.
- Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers.
- Analyze, screen and prepare Renewals for issuance
- Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
- Compile data and conduct routine tasks to support Underwriters.
- Collate, filter and prepare data in preparation for Offshore processing and respond to queries arising from same.
- Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner.
- Produce reports on an ad hoc basis
- Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions
- Quality review testing on both offshore and local Processes to ensure CPC compliance.
- Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Provide back-up support to other team members.
Requirements
- Previous experience working in the insurance industry preferred
- Hold a recognized MCC qualification (or be grandfathered) or be working towards a recognized qualification
- Strong working knowledge of MS Office Applications
- Strong written and oral communicational skills supported by a friendly and outgoing disposition
- Methodical, accurate and strong attention to detail.
- Organized, with good planning/time management skills to achieve tight deadlines/targets
Our Benefits
We offer a competitive salary, annual performance-related bonus, and a range of employee benefits and resources that help you protect what matters most. This includes a company-funded health care scheme, a competitive holiday allowance, automatic enrolment into a generous defined contribution pension scheme, smarter travel options, staff discounts, and wellbeing initiatives. We also provide a variety of leaves for personal, health, and family needs, as well as volunteer days and a tuition reimbursement program for eligible employees.
