Optimize Delivery Quality Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeRider Tempo inteiro R$180.000 - R$250.000
Rider Quality Score Operations Expert

As a vital member of our team, you will be responsible for enhancing and maintaining our quality score system.

  • Quality Score System Enhancement and Maintenance:

You will be responsible for daily maintenance of the existing quality score system, monitoring various metrics, and promptly identifying and resolving potential issues. You will continuously optimize the quality score calculation model based on business development and rider feedback to enhance its fairness and effectiveness.

  • Data Analysis and Insights:

Conduct in-depth analysis of quality score-related data to identify key factors influencing rider delivery quality. Provide data support for optimizing the quality score system and developing incentive strategies through data analysis.

  • Rider Incentive Strategy Development and Execution:

Design and execute diverse rider incentive strategies based on the score system, including but not limited to priority dispatch, cash rewards, and honorary titles. Ensure that incentive strategies effectively improve rider delivery quality, reduce cancellation and rejection rates, and enhance user satisfaction.

  • Cross-Functional Collaboration:

Work closely with product, technology, customer service, and other departments to promote the development and optimization of quality score system-related functions. Ensure that the score system is effectively integrated with other company systems to improve overall operational efficiency.

  • Risk Management:

Monitor the operation of the quality score system, promptly identify and address potential risks, such as malicious score manipulation and cheating. Develop effective risk response measures to ensure the fairness and impartiality of the quality score system.

  • Quality Score Rule Promotion and Training:

Be responsible for promoting quality score rules to riders, answering rider questions, and improving riders' understanding and recognition of the health score system.

We are seeking a highly motivated and skilled individual who can join our team as a Rider Quality Score Operations Expert.

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