Senior Customer Experience Manager

Há 3 dias

Belém, Pará, Brasil beBeeLeadership Tempo inteiro US$80.000 - US$115.000
Job Opportunity

PetSmart seeks a seasoned professional to assume a leadership role, ensuring exceptional customer service and team guidance.

Key Responsibilities
  • Lead associates in delivering best-in-class care for pets entrusted to our care.
  • Responsible for addressing pet parent inquiries via phone, in-person, or online, effectively resolving concerns.
  • Collaborate with teams on hotel reservations, salon services, and training initiatives.
  • Oversee PetSmart services, live animal sales, and adoptions.
Requirements
  • Minimum 3-5 years of retail leadership or equivalent experience in a customer-centric environment.
  • Full-time availability with flexibility to work varied schedules, including evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to remain composed under pressure.
  • Excellent organizational skills and attention to detail.
Benefits

A dynamic work environment, opportunities for growth, and a chance to make a meaningful impact in the lives of pets and their owners.

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