Brazil Customer Support Operations Lead

Há 21 horas


São Paulo, São Paulo, Brasil beBeeCustomerCare Tempo inteiro R$68.000 - R$97.000
Job Overview:

We are seeking a seasoned professional to lead our customer support operations in Brazil.

Main Responsibilities:
  • Develop and implement process improvements across global customer support functions.
  • Drive performance enhancements through key metrics such as CSAT/OSAT, first-time resolution, and aged backlog.
  • Collaborate with IT and regional teams to resolve customer experience issues based on priority.
  • Select and deploy tools and systems that enhance customer care operations.
Key Requirements:
  • Demonstrated expertise in post-purchase support strategies and tactics.
  • Able to assess performance gaps, define growth plans, and drive results across teams.
  • Familiarity with best practices within e-commerce and adjacent industries.
  • Strong analytical skills with the ability to solve complex problems and optimize customer care processes.

The ideal candidate will be a strategic thinker with excellent communication skills and the ability to effectively engage stakeholders at all levels.



  • São Paulo, São Paulo, Brasil Uber Tempo inteiro

    **About the Role**As the People Operations Lead Brazil and South Cone, you will lead Brazil and South Cone People Operations Specialists and will report to the Head of People Operations LATAM.This role will be responsible for driving scalable operations that are focused on employee experience.The Lead will be required to navigate through complexity and...


  • São Paulo, São Paulo, Brasil AirHelp Tempo inteiro

    Junior Operations Specialist in Customer Support - Remote from Brazil Join to apply for the Junior Operations Specialist in Customer Support - Remote from Brazil role at AirHelp Junior Operations Specialist in Customer Support - Remote from Brazil 2 weeks ago Be among the first 25 applicants Join to apply for the Junior Operations Specialist in Customer...


  • São Paulo, São Paulo, Brasil AirHelp Tempo inteiro

    Junior Operations Specialist in Customer Support - Remote from BrazilJoin to apply for the Junior Operations Specialist in Customer Support - Remote from Brazil role at AirHelpJunior Operations Specialist in Customer Support - Remote from Brazil2 weeks ago Be among the first 25 applicantsJoin to apply for the Junior Operations Specialist in Customer Support...


  • São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro US$60.000 - US$90.000

    Job Title: Operations ManagerWe are a leading technology company dedicated to delivering exceptional customer experiences. Our vision is to empower customers with smarter technology that enhances their lives.As an Operations Manager, you will be responsible for overseeing the customer care operations in Brazil, ensuring seamless post-purchase experiences for...

  • Operations Lead

    2 semanas atrás


    São Paulo, São Paulo, Brasil Taco Bell Tempo inteiro

    Who is Taco Bell?Taco Bell was born and raised in California and has been around since 1962. We started by selling everyone's favorite Crunchy Tacos on the West Coast and have now grown into a global brand with over 8,200 restaurants and 350 franchise organizations, serving more than 42 million fans weekly worldwide. We are the largest Mexican-inspired quick...

  • Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Taco Bell Tempo inteiro

    Who is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We started by selling everyone's favorite Crunchy Tacos on the West Coast and have now grown into a global brand with over 8,200 restaurants and 350 franchise organizations, serving more than 42 million fans weekly worldwide. We are the largest Mexican-inspired...


  • São Paulo, São Paulo, Brasil Operations Army Tempo inteiro

    Operations & Growth Coordinator (Brazil) (Remote)Get AI-powered advice on this job and more exclusive features.Ops & Growth Coordinator (100% Remote)Please apply through this application link: https://operationsarmy.com/applicationOps & Growth Coordinator (100% Remote)Please apply through this application link: https://operationsarmy.com/applicationWere...


  • São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$12.000 - R$16.000

    We are seeking a seasoned leader to spearhead our customer support team in Sao Paulo, Brazil.Job SummaryThis role involves overseeing the customer care specialists, developing their skills, and ensuring they adhere to company standards and protocols. The ideal candidate will have exceptional communication and problem-solving abilities, as well as a strong...

  • Operations Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Taco Bell Tempo inteiro

    SAO PAULO,- Who is Taco Bell?Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick...


  • São Paulo, São Paulo, Brasil Lenovo Tempo inteiro

    Roles & Responsibilities: Lead Post-Purchase Support Operations : Own and manage the customer care operations in Brazil, ensuring seamless post-purchase experiences for eCommerce customers. Support Business Management System (BMS) : Drive the success of core KPIs (e.G., CSAT/OSAT, first-time resolution, aged backlog) by optimizing processes and managing...