
Technical Support Associate
1 dia atrás
Job Description:
We provide support services for online courseware in a Learning Management System (LMS). Our team helps customers with their queries and provides timely documentation of interactions.
Required Skills and Qualifications:
- Bachelor's Degree in relevant field including business, IT or other computer-related field with 0-2 years of relevant work experience including internships.
- Detail-oriented, customer-focused problem solver with excellent communication skills.
- Proficient in speaking and writing English, Spanish and Portuguese languages.
Preferred Qualifications:
- Customer support experience.
- Knowledge of JavaScript, HTML, XML, network architecture and TCP/IP is a plus.
- Familiarity with AICC and SCORM learning standards is a plus.
What We Offer:
- Opportunity to work as part of a team and as an individual contributor.
- Flexible working models to ensure work-life balance.
- Inclusive environment that fosters growth and development.
Equal Employment Opportunity:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
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