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Service Representative

3 semanas atrás


São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$100.000 - US$150.000
Technology Service Representative Opportunity

We are seeking an experienced Technology Service Representative to join our team. As a key point of contact for our South American client base, you will work alongside our global team to support and grow our business by delivering technical application support and integration expertise.

  • This is a challenging role that requires strong technical skills, excellent communication and presentation skills, and the ability to engage both technical and non-technical audiences.
  • As a Technology Service Representative, you will be responsible for ensuring stable, secure workflows and building trusted client partnerships.
  • You will also act as the voice of the client, collaborating with Product Managers, Business Leads, and Engineers to shape our offerings based on real-world feedback and market dynamics.

Responsibilities:

  1. Deliver outstanding production support to clients across the Americas, with a focus on South America
  2. Own and resolve technical issues - proactively following through and communicating clearly
  3. Support the full client lifecycle: from pre-sales, implementation through post-deployment care
  4. Troubleshoot issues across Bloomberg's electronic trading and reporting suite, identifying root causes and delivering timely solutions
  5. Collaborate with Product and Engineering to design enhancements and prevent recurring issues
  6. Act as a technical liaison - aligning expectations, streamlining delivery, and ensuring success across client and internal stakeholders
  7. Analyze trends in client issues, implement preventive strategies, and share insights to improve system stability
  8. Monitor client flows and trading activity to support capacity planning and performance benchmarking
  9. Communicate clearly with both technical and non-technical audiences, tailoring your message accordingly
  10. Keep clients aligned with our technology roadmap and proactively manage expectations

Requirements:

  • Bilingual fluency in Portuguese and English
  • 4+ years in technical support or implementation roles for electronic trading systems
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
  • Familiarity with Fixed Income, FX, and/or Equities workflows, including regulations like MiFID and SFTR
  • Hands-on experience with message protocols such as FIX, SFTP, or MQ
  • An understanding of network concepts and troubleshooting connectivity issues
  • Ability to document and explain complex technology stacks clearly
  • Calm under pressure, with sharp prioritization skills and a strong sense of urgency
  • Proven track record of solving complex issues and collaborating with senior technical stakeholders
  • Ability to identify commercial opportunities and support Pre-Sales engagement, working closely with Account Management to drive client success
  • Willingness to travel as needed

Preferred Qualifications:

  • A degree in Business, Technology, Engineering, Mathematics, or a related field
  • Exposure to programming or scripting languages (e.g., Python)
  • Familiarity with XML, JSON, and SWIFT messaging formats
  • Working knowledge of SQL and experience with transactional databases, both structured and unstructured
  • Strong understanding of Equity, Futures, Options, Fixed Income, and FX market workflows
  • Exposure to workflows at broker/dealers, exchanges, hedge funds, or involving regulatory reporting requirements

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a leading provider of financial information and analysis tools
  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • The chance to make a meaningful contribution to the success of our organization