Software Support Expert

Há 3 dias

Belo Horizonte, Minas Gerais, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$80.000

We are seeking a remote Technical Support Specialist with experience in software support, who is bilingual in English and either Spanish or Portuguese.

You will investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product and Engineering teams. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our operations.

Key Responsibilities
  • Serve as the escalation point for complex technical customer support issues
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
  • Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
  • Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
  • Maintain deep knowledge of the platform, integrations, APIs, and system behavior
  • Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
  • Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
  • Participate in post-incident reviews and ensure learnings are translated into process or product changes
Requirements
  • Excellent English and either Spanish or Portuguese communication skills
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
  • Familiarity with APIs and tools like Mode or browser dev tools
  • Excellent communication ability, translating technical details into clear explanations for customers and internal teams
  • Experience working with product and engineering teams to resolve bugs or product limitations
  • Desire to work in an environment that:
  • Embraces diversity
  • Maintains a client-centric approach to building products
  • Strives to maintain a world-class organization
  • Loves technology
  • Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
  • Demonstrated ability to work independently or as part of a broader team.
  • Trustworthy, team-oriented, transparent, and fun
  • Preferred skills include experience with Python.

  • Linux Support Expert

    1 dia atrás

    Belo Horizonte, Minas Gerais, Brasil beBeeLinux Tempo inteiro US$60.000 - US$80.000

    Job OverviewThe Technical Support Specialist will provide expert assistance for customers utilizing Linux and open source products.

  • Technical Software Support Specialist

    Há 3 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeSoftware Tempo inteiro US$60.000 - US$90.000

    Job Description:    To provide customers with a high-quality software support service that meets their needs and expectations.    This role involves delivering expert technical support to ensure smooth operation of our software applications.Key Responsibilities:    Installation/Configuration: Install and configure software applications for...

  • Software Development Expert

    1 dia atrás

    Belo Horizonte, Minas Gerais, Brasil beBeeSoftwareDevelopment Tempo inteiro R$65.000 - R$95.000

    Job Title: Software Development ExpertHexagon is seeking a skilled software engineer to join their team in Belo Horizonte. This role involves developing software for Hexagon Mining products, contributing to all aspects of the software development lifecycle.

  • Expert Software Developer

    Há 5 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeSoftware Tempo inteiro US$90.000 - US$180.000

    Senior Full Stack EngineerAs a seasoned expert in software development, you will have the opportunity to transform your skills and take on new challenges. With 7+ years of experience, you will deliver production-ready software and collaborate with senior and staff engineers across North and South America.Key Responsibilities:Full life-cycle commercial...

  • Expert Technical Support Professional

    Há 5 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeTechnical Tempo inteiro R$50.000 - R$60.000

    Remote Technical Support SpecialistWe are seeking a skilled professional to fill a key role as a Technical Support Specialist. The successful candidate will work closely with cross-functional teams to deliver exceptional support and resolve complex technical issues.The ideal candidate will possess strong troubleshooting skills, excellent communication...

  • Expert Network Support Specialist

    Há 7 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeNetwork Tempo inteiro R$124.000 - R$234.500

    We are seeking an expert Network Support Professional to join our team. This is a unique opportunity to develop your skills and work with cutting-edge technology.Job OverviewThe ideal candidate will be responsible for providing advanced network support, including LAN and WAN networks, addressing, switches, routers, WLAN, AD, DNS, NPM, firewalls, CDNs, load...

  • Dynamic Support Expert

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil beBeeCustomerSupport Tempo inteiro US$60.000 - US$100.000

    Customer Support Specialist JobYour dream job as a Customer Support Specialist at a dynamic WordPress startup involves working with a team to provide top-notch support to our clients. As a key member of our support team, you will be responsible for resolving sales questions, general technical issues, and helping users navigate the features of our WP...

  • Software Support Engineer

    Há 2 dias

    Belo Horizonte, Minas Gerais, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Software Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Software Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform,...

  • Software Support Engineer

    3 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Canonical Tempo inteiro

    Join or sign in to find your next jobJoin to apply for the Software Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Software Support Engineer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu,...

  • Software Development Expert

    Há 6 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeSoftware Tempo inteiro US$85.000 - US$110.000

    We are looking for a seasoned software engineer to play a key role in our team.Key ResponsibilitiesWe are seeking an expert who can develop high-quality, scalable software systems using Elixir, Ruby, JavaScript/TypeScript, Next.js, GraphQL, and AWS/Lambda technologies.The successful candidate will work on event-driven architectures and microservices to...