Product Support Specialist Representative

3 semanas atrás


Piracicaba, São Paulo, Brasil Caterpillar Tempo inteiro

**Career Area**: Marketing / Sales / Product Support

Caterpillar Inc. is a leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Our innovative products and services provide exceptional value to customers, helping them succeed in a rapidly changing world.

As a Product Support Specialist, you will be part of a global team that cares about the work we do and each other. We are makers, problem solvers, and future world builders who create stronger, more sustainable communities.

**Key Responsibilities**:

Identify problems, investigate causes, and establish priorities for resolution

Develop plans for fixing problems, including validation and corrective action

Provide technical product support to dealers, subsidiaries, and customers

Support marketing units with technical guidance for managing customer problems

Collaborate with product engineering teams to identify market needs and improve product reliability and durability

**Requirements**:

Bachelor's degree

9+ years of progressively product support activities experience

Advanced English and intermediate Spanish language skills

Effective communication skills, ability to organize work, and persuasiveness

**Benefits**:

Medical plan

Dental plan

Medicines reimbursement

Psychological, Legal, Social, and Finance Support Program

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group


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