Patient Relationship Manager

1 dia atrás

São Paulo, São Paulo, Brasil beBeeCustomerEngagement Tempo inteiro R$90.000 - R$150.000

**Job Title:** Relationship Builder

At Novartis, we strive to bring life-changing medicines to millions of people. Our company sits at the intersection of cutting-edge medical science and innovative digital technology.

We offer global opportunities for growth and development, including cross-functional careers, a diverse learning suite, and an in-house marketplace for rotations and project work.

Our strong medicines pipeline is driving transformation, enabling us to bring innovative medicines to patients quickly.

Your Responsibilities:

  • Bridge patient relationship strategy and execution with efficient omnichannel experience.
  • Co-develop patient engagement and omnichannel execution strategy/plan with TAs/Medical and Comms.
  • Co-develop and localize meaningful content that enables positive change in patient disease awareness perception and behavior.
  • Setup reporting tools that enable data-driven iterative OCE process.
  • Enable incremental iteration by defining baseline, executing, deeply understanding outcomes, and developing learnings.
  • CRM Implementation for Patient (Salesforce).
  • Organize patient journey for each disease, persona design, material flow for patients, Bem Estar Social Media governance, and WhatsApp Strategy Governance and Execution for patients.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements:

  • Advanced degree, fluent English and Portuguese, and experience working in Brazil market.
  • Strong experience defining and sustaining digital tools and enablers (CRMs, digital websites, and assets).
  • Experience in digital marketing and multi/omnichannel execution.
  • Experience designing, sustaining, and leading indirect cross-functional teams.
  • Innovative mindset to enhance and accelerate omnichannel execution and effective customer engagement.
  • Understanding of healthcare and pharmaceutical industry desirable.

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