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Business Solutions Expert
2 semanas atrás
Job Overview:
Detailed Responsibilities- Conduct thorough issue investigations and make corrective decisions to contribute to daily ticket workload.
- Effectively communicate with support teams after analysis, ensuring minimal disruption to client operations and effective resolution.
- Gather client configurations and identify opportunities for change, testing and documenting improved solutions to meet client requirements.
- Test software against specifications to ensure the product operates as intended, making amendments where necessary.
- Utilize product knowledge and subject matter expertise to contribute to strategic customer needs.
- Maintain accurate and up-to-date system documentation reflecting any changes made.
- Share findings and communicate ideas within the organization to foster collaboration and knowledge exchange.
About Us:
We are a global technology company powering opportunities worldwide.
Our mission is to redefine lending practices, prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into various markets using our unique combination of data, analytics, and software.
We operate across multiple markets, from financial services to healthcare, automotive, insurance, and more.
We invest in people and new technologies to unlock data potential and innovate.
A leading company, we have a diverse team of professionals across the globe.
Requirements- Minimum 2 years of experience in a customer-focused function.
- Relevant degree or equivalent work experience in Business Informatics, Computer Science, Applied Mathematics, Finance, or related field.
- Fluency in spoken and written English.
- Strong analytical and problem-solving skills.
- Ability to interpret client needs and translate them into application and operational requirements.
- Experience with data extraction, formulation, and analysis.
- Ability to work effectively with diverse groups both internally and externally.
- Adaptability and willingness to embrace technology and available tools to facilitate regional team working.
This role offers a hybrid remote/in-office setup.