Customer Support Team Member

Há 4 dias


Anápolis, Goiás, Brasil Bionic Talent Tempo inteiro
About the Role

We are seeking a highly skilled Customer Support Team Member to join our dynamic team at Bionic Talent. In this role, you will be responsible for delivering exceptional customer experiences, addressing inquiries, resolving problems, and providing timely support.

Main Responsibilities:

  • Provide accurate and timely information regarding products, services, and policies.
  • Investigate and resolve customer issues, complaints, or concerns effectively.
  • Collaborate with other departments to escalate and resolve complex problems.
  • Maintain a deep understanding of the company's products or services.
  • Educate customers on product features, usage, and troubleshooting steps.
  • Record and maintain detailed and accurate customer interactions and resolutions in the company's database or CRM system.
  • Gather feedback from customers to identify areas for improvement.
  • Share customer feedback with the relevant teams to enhance products or services.
  • Collaborate with sales, marketing, and product development teams to share customer insights and contribute to the improvement of products and services.
  • Uphold a professional and positive attitude in all customer interactions.

Requirements:

  • Proficient in speaking Spanish or English with customer support experience.
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and decision-making abilities.
  • Customer-focused with a positive attitude.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Familiarity with CRM software and customer support tools is a plus.

What We Offer:

  • A competitive salary range of USD 900 - USD 1200 per month.
  • A fully remote work arrangement with flexible working hours.
  • The opportunity to work with a global team and contribute to the growth of our company.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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