
Business-Critical IT Support Specialist
Há 14 horas
Our organization is seeking a highly skilled IT Support Specialist to join our team.
The ideal candidate will have excellent communication skills, in-depth knowledge of IT systems and experience in providing exceptional customer service.
- Providing comprehensive support to customers via various channels
- Troubleshooting complex technical issues and escalating them to the relevant teams when necessary
- Supporting virtual desktop infrastructure solutions including Microsoft AVD and Nerdio
- Documenting all reported issues, troubleshooting steps and resolutions in an incident management system
The successful candidate will possess:
- At least one year of experience in customer-facing roles
- Previous experience with virtual desktop infrastructure solutions like AVD and Nerdio
- Knowledge of PC hardware, computer operating systems and software applications
We offer a dynamic and supportive work environment with opportunities for growth and development.
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