Digital Transformation Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

The Digital Transformation Specialist at Microsoft facilitates the company's efforts to better serve its corporate clients, helping them realize their potential and navigate their digital transformation journey. This role involves developing and maintaining strong customer relationships, including building relationships with executives at the CxO level and other business and technical decision-makers within the customers' organizations.

This opportunity allows you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. You will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling.

As a Digital Transformation Specialist, you will work cross-collaboratively while living Microsoft's shared culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have a passion for digital-first solutions and are customer-obsessed, we invite you to learn more about the Microsoft and Digital Sales organization and the value we deliver to our customers, partners, and one another.

**Responsibilities:**

Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.

Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.

Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.

**Account Management:**

Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.

Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, through upsell, cosell motions, and renewal maximizing customer business outcomes and experience.

**Maintain Product, Solution and Industry Expertise:**

Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

**Orchestration:**

Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.

Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

**Qualifications:**

8+ years of sales and negotiation experience, or equivalent combination of education and experience. Ability to communicate in English in both written and spoken form, and ability to communicate in Portuguese in both written and spoken form. Ability to visit customers and the office in Sao Paulo.

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