Workplace Services Operations Specialist
Há 3 dias
We are seeking a highly skilled Workplace Services Associate Analyst to join our team. The ideal candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.
About the RoleThis role involves working closely with cross-functional teams to design, launch, and improve workplace initiatives. You will be responsible for analyzing data, identifying areas for improvement, and developing reports to communicate insights to stakeholders.
You will also work collaboratively with the Workplace Services team to implement changes based on data insights and feedback.
Key Responsibilities- Collect, analyze, and interpret data related to Workplace Services to understand employee needs and identify areas for improvement
- Document, track, and monitor all workplace services service desk requests to ensure timely and accurate resolution
- Monitor key performance indicators (KPIs) related to service initial response times and overall workplace satisfaction
- Data Analysis and Reporting, create reports to communicate data insights, making sense of them to drive tangible improvements and strategic decisions
- +4 years Customer Experience support and Data & Reporting experience
- Strong ability with Google Workspace, Slack, and other productivity tools
We offer a competitive compensation package, including benefits such as health insurance, retirement savings plan, and paid time off.
We also provide opportunities for professional growth and development through training and mentorship programs.
CultureWe pride ourselves on being an inclusive and diverse workplace, where everyone has the opportunity to thrive.
We believe in fostering a culture of innovation, agility, and collaboration, where employees can share their ideas and contribute to the company's success.
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