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Sales Growth Advisor

2 semanas atrás

Curitiba, Paraná, Brasil beBeeCareer Tempo inteiro

Are you a sales professional looking for a new challenge? As a Customer Growth Advisor, you will play a key role in helping businesses thrive. You'll engage with prospects who have expressed interest in our platform, acting as a trusted advisor to uncover their unique challenges and craft a tailored customer journey.

On a typical day, you might:

  • Proactive Outreach: Initiate contact with prospects, engaging in conversation to understand their needs and pain points, and identify opportunities for providing assistance and value during the trial phase.
  • Sales Partnership: Collaborate with the sales team to provide information and assist in the pursuit and closure of deals requiring a more robust commercial process or technical expertise.
  • Deal Closure: Utilize consultative sales tactics to close deals, understanding and addressing customer needs and preferences, and navigating the sales process efficiently to meet individual and team goals.
  • Enablement Call Preparation: Prepare for enablement calls to craft a personalized customer journey, using gathered information to create a tailored plan for the user's needs, developing a comprehensive understanding of how our product addresses the user's challenges, and optimizing the trial experience for product adoption and conversion.
  • Discovery Process: Conduct a thorough discovery process to understand the prospect's requirements, uncovering key pain points and challenges faced by the user, and gathering insights to tailor solutions and recommendations effectively.
Required Skills and Qualifications
  • Fluent Communication: Strong English language skills, both written and spoken, are required for this role.
  • Hands-on Experience: 1-3 years of experience in a customer-facing role, preferably in sales or success, is preferred due to the need for managing a pipeline and multiple inbound channels.
  • Results-driven: A commitment to achieving results and a history of taking initiative to drive success are essential for this role.
  • Challenge Mitigation: A proven ability to address challenges, objections, and obstacles is crucial for success in this position.
  • Effective Communication: Strong written and verbal communication skills are necessary for collaboration with the sales team and external stakeholders.
  • Technical Proficiency: Experience using technology and software tools is required, as this role involves showcasing our product and utilizing internal systems.
  • Customer-centric: An understanding and experience in adopting a customer-centric mindset, focusing on customer needs and providing tailored solutions, is vital for this role.
  • Adaptability: The ability to adapt to evolving commercial strategies, changing market conditions, and dynamic/varied prospect needs is essential.
  • Industry Knowledge: Familiarity with the SaaS/Martech industry, including an understanding of key trends and knowledge of the competitive landscape, is desirable.
  • CRM Expertise: Experience using Customer Relationship Management (CRM) systems and other sales automation tools is required.
  • Time Management: Strong time management skills are necessary for balancing multiple tasks and priorities.
  • Continuous Learning: A willingness to continuously learn and stay updated on industry trends, commercial methodologies, and product knowledge is essential for growth in this role.
Benefits
  • Comprehensive Health and Wellness: We offer a top-tier benefits package that includes medical and dental benefits paid 100% by us for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm.
  • Growth and Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
  • Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance.
  • Total Rewards: Meal vouchers for office lunches, a home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years.
  • Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.