Luxury Retail Sales Expert
Há 7 dias
We are seeking an experienced Client Advisor to join our team. This is a unique opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with clients.
About the RoleThe Client Advisor will be responsible for providing a personalized and elevated experience for our clients, while driving commercial success. This will involve inspiring clients through storytelling and passion for fashion and luxury products, as well as demonstrating knowledge and expertise in product, fashion and styling.
Key Responsibilities- Meet and exceed individual and store sales and other commercial KPIs
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
- Foster team work and a positive work climate
- A proven track record in delivering sales and exceeding targets
- Previous experience in clientelling
- A strong interest in fashion, art and culture
- Strong product knowledge and good understanding of store retail operations
- Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
- Service targets (Guest Experience, Net promoter score)
- New client acquisition (conversion and retention)
This role requires someone who is energetic, pro-active and self-motivated, with impeccable presentation and communication skills when dealing with clients and colleagues at all levels. If you are confident, curious, convicted and caring, this could be the perfect opportunity for you.
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