Airport Operations Manager
4 semanas atrás
**Job Summary**:
The Airport Operations Manager is responsible for ensuring the smooth operation of ground services at the airport, ensuring compliance with all regulatory requirements and company policies. This includes managing and monitoring the performance of ground handling agents, ensuring that all services are provided in accordance with the agreed Service Level Agreement (SLA), and managing the ancillary collections (Excess baggage, Last Minutes Upgrade) with Ground Handling Agent (GHA).
**Key Responsibilities**:
- Ensure that all ground operations are conducted in a safe and secure manner, in full compliance with all regulatory requirements and company policies.
- Manage and monitor the performance of ground handling agents, ensuring that all services are provided in accordance with the agreed Service Level Agreement (SLA).
- Manage the ancillary collections (Excess baggage, Last Minutes Upgrade) with Ground Handling Agent (GHA).
- Liaise with various departments at the airport to ensure smooth handling of passengers and aircraft.
- Manage complaints and claims at the airport.
**Requirements**:
Degree or Diploma in any field with 3 years of working experience.
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